Technical Support Engineer - Identity and Access Management

Micro Focus

Technical Support Engineer, Identity and Access Management 

At Micro Focus, everything we do is based on a simple idea: The fastest way to get results is to build on what you have. Our software solutions enable organizations to do just that. Secure and scalable, with analytics built in, they bridge the gap between existing and emerging ITfast-tracking digital transformations across DevOps, Hybrid IT, Security, and Predictive Analytics. In the race to innovate, Micro Focus customers have the clear advantage. 

Our portfolio spans the following areas: 

DevOps | IT Operations| Cloud | Security | Info Governance | Big Data, Machine Learning, & Analytics 

About the Role 

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems. The Identity and Access Management Support Engineer analyzes, diagnoses, and resolves complex product issues for customers related to Identity and Access Management and Identity Governance software products in multi-tiered application environments. 

The Identity and Access Management Support Engineer will

• Develop, document, and publish best practice methods, knowledgebase articles and solutions
• Collaborates closely with team members from support, engineering and product management to resolve customer issues, advocate product enhancements, bug fixes, provide feedback on important features, product gaps and supportability matters
• Serves as subject matter expert for technical publications and user-community website
• Participate in On-call support and prepared to work on evening and weekend shifts during US hours

Education and Experience

• Masters or Bachelors degree in Computer Science or equivalent verifiable work experience
• At least 2 years of experience in supporting Enterprise Software products

Skills and Knowledge

• Sound knowledge of Linux or UNIX variants and Windows Servers (2008 & 2012)
• 1-2 years of Database experience (MSSQL, Oracle, SQL)
• 1-2 years practical experience with Active Directory and/or eDirectory
• 1-2 years of experience with troubleshooting network related issues
• 1-2 years of web server (Apache, IIS) and application server (Tomcat/Jboss) experience
• System or Network Administration experience is a plus
• Experience working with Identity Management, Access Management, or Governance products is a plus
• Security certifications such as CISSP Security+ are highly desirable
• Experience with Kubernetes and Docker is desirable
• Fluency in other languages is desirable

If you want to be part of what's next and find out more about our available opportunities, visit Micro Focus Careers.