1. Service Portfolio

The Service Portfolio is composed of all services committed to IT customers – current, under development and future—as part of continual service improvement. The Service Catalogue is that portion of the Services Portfolio that is currently available to IT customers, so it's a subset of it.

Key questions:

  • Why buy services?
  • Why buy from us?
  • Pricing model?
  • Strengths/priorities/risks

Once go decision made and entered into Service Catalogue, Service Design architects the services for transition.

Service Portfolio

  • Description
  • Value proposition
  • Business cases
  • Priorities
  • Risk Management
  • Offerings and packages
  • Costs and pricing 

Service Catalogue

  • Services
  • Supported products
  • Polices
  • Ordering ad request Procedures
  • Support terms and conditions
  • Entry points and escalations
  • One component of Service Portfolio.
  • Projection of services actual/projected capabilities. It’s published tcustomers; supports sale/delivery.
  • Includes information about: deliveries, prices, contact points, ordering and request processes.
  • Service Pipeline – initial stage of new services; document listing all services under consideration/development.
  • Retired Services – final stage in lifecycle of all services; repository of offerings/lessons learned when delivering services in the past; permanent