1. Service Portfolio
The Service Portfolio is composed of all services committed to IT customers – current, under development and future—as part of continual service improvement. The Service Catalogue is that portion of the Services Portfolio that is currently available to IT customers, so it's a subset of it.
Key questions:
- Why buy services?
- Why buy from us?
- Pricing model?
- Strengths/priorities/risks
Once go decision made and entered into Service Catalogue, Service Design architects the services for transition.
Service Portfolio
- Description
- Value proposition
- Business cases
- Priorities
- Risk Management
- Offerings and packages
- Costs and pricing
Service Catalogue
- Services
- Supported products
- Polices
- Ordering ad request Procedures
- Support terms and conditions
- Entry points and escalations
- One component of Service Portfolio.
- Projection of services actual/projected capabilities. It’s published tcustomers; supports sale/delivery.
- Includes information about: deliveries, prices, contact points, ordering and request processes.
- Service Pipeline – initial stage of new services; document listing all services under consideration/development.
- Retired Services – final stage in lifecycle of all services; repository of offerings/lessons learned when delivering services in the past; permanent