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1. Service Strategy
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- Service Portfolio Management
- Business Relationship Management
- Financial Management for IT Services
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2. Service Design
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- Design Coordination
- Service Catalogue Management
- Service Level Management
- Availability Management
- Capacity Management
- Information Security Management
- IT Service Continuity Management
- Supplier Management
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3. Service Transition
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- Transition Planning and Support
- Change Management
- Release & Deployment Management
- Service Asset & Configuration Management
- Knowledge Management
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4. Service Operation
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4.1 Functions
- Service Desk
- Technical Management
- Application Management
- IT Operations Management
4.2 Processes
- Event Management
- Incident Management
- Request Fulfillment
- Access Management
- Problem Management
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5. Continuous Service Improvement
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5.1 Seven-Step Improvement Process
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