Service Design
Service Design Term/ Theory |
Definition/Point |
Purpose |
Design of new/changed services for introduction to production:
Ensures functional/mgmt/operational requirements are considered. |
Objectives |
More effective and efficient service solutions aligned to the business. |
Scope |
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Value to Business |
Deliver quality, cost-effective services and to ensure that the business requirements are being met consistently. |
Resources and Capabilities |
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Five Aspects to Service Design |
Results‐driven approach:
|
4 Ps & Service Design |
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SDP |
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