Service Design

Service Design Term/ Theory



Design of new/changed services for introduction to production:

  • Arch
  • Processes
  • Documentation

Ensures functional/mgmt/operational requirements are considered.


More effective and efficient service solutions aligned to the business.


  • Functional requirements
  • Requirements within service level agreements (SLAs)
  • Business benefits
  • Overall design constraints

Value to Business

Deliver quality, cost-effective services and to ensure that the business requirements are being met consistently.

Resources and Capabilities

  • Service Strategy manages consumption of resources and capabilities.
  • Service Design produces designs using the allocated resources and capabilities.

Five Aspects to Service Design

Results‐driven approach:

  1. Service Solutions
  2. Management Systems and Tools
  3. Technology Architectures and Management Architectures
  4. Process required
  5. Measurement Methods and Metrics

4 Ps & Service Design

  1. People
  2. Products/Technology
  3. Processes
  4. Partners/Supplies


  • Details of all aspects of a service through all stages of lifecycle; produced keeping in mind 5 aspects, 4 p’s, and DM options.
  • Passed from Service Design to Service Transition.
  • All details for implementing, evaluating and maintaining service.
  • Includes functional/architectural requirements
  • Consults other stages