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Term/Theory
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Definition/Point
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Responsible
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For responding to disasters:
- Identifies IT services deemed critical to survival of business.
- Ensures resumption given required timescales (computer systems, db’s, telecom, environment, tech support, sd, apps, nw).
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Objectives
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Goal is to support overall Business Continuity Mgmt. process by ensuring required facilities can be resumed within agreed scales.
Objectives include:
- Maintain a set of IT service continuity plans and IT recovery plans that meet or exceed the agreed business continuity targets and support overall organizational Business Continuity Plans (BCPs).
- Complete regular Business Impact Analysis (BIA) to ensure that all continuity plans are aligned with changing business impacts and requirements.
- Conduct regular Risk Analysis that manages IT services within agreed level of business risk. This is done in conjunction with the business, Availability Management and Security Management.
- Provide advice and guidance to all other areas of the business and IT on all continuity and recovery-related issues.
- Assess the impact of all changes on plans for IT Service Continuity and IT recovery.
- Ensure that proactive measures to ensure the availability of services are implemented whenever it is cost-justifiable to do so.
- Ensure the necessary contracts with suppliers (Supplier Management process) include
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Two Key Concepts
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- Business Impact Analysis (BIA) – seeks to identify company’s critical business services by analyzing outages and severity; identifies recovery requirements.
- Vital Business Functions (VBF) – Functions critical to success of business processes; BIA id’s VBF’s, inducing people, processes, and IT services. Is important to ITSCM, Avail, BCM.
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Terms
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- ITSCM ‐ Cyclic process to ensure alignment with BCP and priorities.
- BCM – to implement ITSCM, you need to identify key business processes.
- Initiation – relationship between ITSCM and BCM
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