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Term/Theory
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Definition/Point
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Responsible
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For building a value network and managing contracts:
- Manages overall network and value chain; working toward integrating contracts/policies with our own.
- Ensures suppliers meet terms conditions and terms of contracts.
- Establish new suppliers in transition.
- Review performance and renew/terminate contracts in operation.
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Objectives
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Objectives include:
- Ensure that suppliers meet the service targets, terms, and conditions contained in their contracts.
- Ensure that the underpinning contracts and agreements with suppliers are aligned to business needs.
- Manage supplier performance through targets outlined in SLRs and SLAs.
- Manage relationships with suppliers.
- Negotiate and agree contracts with suppliers and manage them through their lifecycle.
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Service Provider vs. Supplier
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- Service Provider (help with email) – supplies IT services to customers.
- Supplier (give you box) – supplies goods required to delivery IT services (telco’s, consultants, etc.). These are written as UC’s.
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Terms
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Supplier Categories - Strategic, tactical, operational, commodity
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