Service Operation
Term/Theory |
Definition/Point |
Service Operation |
Day-to-day work for the service |
Purpose |
Primary purpose is deliver/support is services at agreed levels effectiveness/efficiency, providing value to stakeholder. |
Objectives |
|
Scope |
|
Value to Business |
Where processes/activities are executed/delivered/assessed by customers. |
Functions |
Four main functions:
Required consistent accountability/responsibility via role definition. |