3. Event Management Process

Term/Theory

Definition/Point

Outlines

  • Focused on generating, detecting, and determination of meaningful notifications about status of IT infrastructure and IT servs in order to initiate appropriate event control actions
  • Manages events and escalating into Inc, Problem, or Change Mgmt

Event vs. Alert

  • Event – change of state in CI or IT service which has significance for mgmt thereof; not all are required to be managed
  • Alert – notification that event has occurred, warning that a threshold has been reached, something has changed, or failure has occurred; requires a specific action to be taken

Monitoring

Tracks conditions to provide information and promote understanding (i.e. check status of device to make sure it’s operating per limits, event if not generating events); an event must be detected and received before it’s an event.