Term/Theory
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Definition/Point
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Outlines
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- Focused on generating, detecting, and determination of meaningful notifications about status of IT infrastructure and IT servs in order to initiate appropriate event control actions
- Manages events and escalating into Inc, Problem, or Change Mgmt
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Event vs. Alert
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- Event – change of state in CI or IT service which has significance for mgmt thereof; not all are required to be managed
- Alert – notification that event has occurred, warning that a threshold has been reached, something has changed, or failure has occurred; requires a specific action to be taken
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Monitoring
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Tracks conditions to provide information and promote understanding (i.e. check status of device to make sure it’s operating per limits, event if not generating events); an event must be detected and received before it’s an event.
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