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Term/Theory
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Definition/Point
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Responsible
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For maximum throughput a CI/service can deliver while meeting Service Level targets.
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Objectives
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Manage capacity of IT services/infrastructure can deliver Service Level targets efficiently and effectively.
More objectives:
- Produce and maintain an appropriate and up-to-date Capacity Plan which reflects the current and future needs of the business.
- Provide advice and guidance to all the other areas of the business and IT on all capacity and performance related issues.
- Manage performance / capacity of services and resources to ensure agreed service performance achievements meet their targets.
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Activities
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- Reactive Activities - monitoring, measuring analysis, reporting
- Proactive Activities - trending, modeling, tuning, optimizing
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Three Sub-processes
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Creates plans/designs via three sub-processes:
- Business Capacity Management – focused on business requirements.
- Service Capacity Management – focused on delivery of existing service (capacity vs. SLA & SLR targets); proactive/reactive strategies.
- Component Capacity Management – all components used to meet service requirements.
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