2. Service Catalogue Management

manager Wed, 09/03/2014 - 16:55

Term/Theory

Definition/Point

Objectives

 

  • Creates and manages accurate Service Catalogue
  • Ensure information up to date including interdependencies
  • Includes both new/existing
  • Support sales/delivery

 

Basic Two View Service Catalogue

 

  • Business Service Catalogue – Customer view of Service Catalogue which details all services
  • Technical Service Catalogue – Details all IT services, CIs, components, etc.

 

Multi-View Service Catalog

The preferred situation adopted by more mature organizations typically project more than two views, such as:

  • Wholesale customer view
  • Retail customer view
  • Supporting services view