Summary - Unreasonable Hospitality

Unreasonable Hospitality by Will Guidara

Unreasonable hospitality and its effects on your business

Unreasonable. This word has long screamed negativity, whether it’s your kid insisting on buying an expensive toy, a coworker who doesn’t compromise for the good of the project, or your mom refusing to listen to your sentiments. But what if you learn that being unreasonable could actually be a good thing?

In the service industry, hospitality is all about making people feel cared for, but when you add "unreasonable" to the mix, it takes things to a whole new level. Unreasonable hospitality is all about providing your customers with a unique, tailor-made service that makes them feel not just cared for but like real VIPs.

It’s not just about meeting expectations, it’s about exceeding them. And this act of going above and beyond creates an unforgettable encounter that’ll linger in people’s memories long after the experience is over.

Summary - Tribal Leadership

by Dave Logan, John King, Halee Fischer-Wright

What Is a Tribe?

  • A tribe is a group of people. 
  • A small company is a tribe. A large company is a tribe of tribes.
  • What makes some tribes more effective than others is culture. Stage 5 tribes out perform stage 4 tribes.

What Is Tribal Leadership?

  • Tribal Leadership focuses on language and behavior within a culture
  • It does not seek to address cognitions, beliefs, attitudes, or other factors we cannot directly observe.
  • Each cultural stage has its own way of speaking, types of behavior, and structures of relationships.
  • Tribal Leaders do two things:
    1. listen for which cultures exist in their tribes and
    2. upgrade those tribes using specific leverage points.

 

Tribal Leadership

Summary - Personal Disruption Framework, S-Curve

Disrupt Yourself by Whitney JohnsonGadge

From the Magazine (July–August 2012) Buy Copies

Summary.   Disruptive innovation has been a pioneering concept in business since 1995. Johnson, a founding partner at Clay Christensen’s investment firm, explains how you can apply disruptive thinking

The S Curve

Once you get past the initial upswing, the life cycle of a successful company takes on the form of a sigmoid, or S curve. The S shape represents growth over time—starting out slowly, picking up speed during rapid growth, then tapering off as growth slows.

S Curve Basic